• Clinical Information Services
• Decision Support
• Financial Services Department
• Human Resources & Organizational Development
• Information Technology & Telecommunications
• Quality & Integrated Risk Management

Quality & Integrated Risk Management

Quality and Integrated Risk Management is committed to providing and promoting a safe and healthy environment for staff, physicians, clients, visitors, volunteers, students, contractors and other stakeholders. 

Risk Management

Risk management is an essential component of good management.  It is proven that better decisions are made when supported by a systematic and disciplined approach to risk management. Risk management activities should be aligned with operational objectives at all levels of the organization as well as established strategic directions. Risk management should be integrated into informed decision-making and priority-setting and should become part of the day-to-day management of activities. The integration of risk management into decision-making must be supported by a corporate philosophy and culture that encourages everyone to manage risks and to communicate openly about risk. In evaluating options to respond to risk, a cost/benefit analysis should be conducted to ensure the benefits of taking action outweigh the costs of taking action and assesses the cost of ‘not taking action’.  Note that every employee has a role to play in risk management. 

Infection Control

The Infection Control Practitioners (ICP) are responsible for ongoing consultation of communicable disease surveillance and public health alerts.  The ICP is also the liaison with other agencies (i.e. Public Health) and acts as an educational resource to staff.  The ICP's can be contacted at ext.'s 2128 and 2652.

Patient Safety/Quality Improvement

Waypoint Centre for Mental Health Care continues to subscribe wholeheartedly to the Principles of Total Quality Management (TQM) and Continuous Quality Improvement (CQI). 

CQI principles can be applied in all areas of daily work requiring problem solving without necessarily establishing a formal project. Large scale CQI project teams are struck in response to issues bearing cross-divisional or cross-departmental impact or have hospital-wide implications.